IT Specialist (custspt) - Service Branch Director Type 1

Incident Management Assistant Team (IMAT) Program

This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on a Type I National IMAT Team and has a starting salary range of $55.97 per hour to $75.55 per hour; however, the maximum salary possible in this position is $85.99 per hour. Salary listed includes locality pay.

Responsibilities: What will I do in this position if hired? In this position, you will serve as an IT Specialist (CUSTSPT) - Service Branch Director Type 1 and will be the first level supervisor to IT specialists who perform a wide range of IT management activities. When deployed, the IT Specialist (CUSTSPT) - Service Branch Director Type 1 reports to the Logistics Section Chief and is responsible for the management of all Information Technology (IT) support activities at an incident site in accordance with federal IT laws and FEMA's Office of the Chief Information Officer directives and policies. Typical assignments include:

• Supervises the operations of the Communications Unit(s);
• Determines if the organizational structure is appropriate and Incident Command System (ICS) compliant; ensures that subordinates are qualified to perform assigned positions; makes adjustments, assigns work, sets priorities, and monitors performance of subordinates;
• Evaluates and ensures that existing and potential communication infrastructure requirements are identified when selecting and building FEMA facilities and coordinates with other FEMA components for communications resources (both personnel and equipment) and oversees the establishment of the IT infrastructure;
• Directs the establishment and operation of the IT Service Desk using Remedy HD management tool, serves as a technical focal point on multiple IT customer support services, performs advanced system troubleshooting and system management, installs and configures FEMA approved software, troubleshoots and maintains hardware and software applications, de-commissions equipment, and submits and tracks NiOS orders to the Mobility Service Center for all IT equipment and services;
• Coordinates the closeout of the Joint Field Office, establishes demobilization timeline, recovers equipment, and ensures the proper closeout of contracts

When not deployed, the IT Specialist (CUSTSPT) - Service Branch Director Type 1 reports to the Logistics Section Chief and participates in exercises at the national, regional and state levels. Typical assignments include:

• Attends all training as required by the position with states, territories and other federal agencies, professional development as required for team member development and FEMA Qualifications System certification, and emergency management training and workshops;
• Provides input for the development of and participates in the execution and documentation of functions and plans that affect critical aspects of FEMA's mission, operational responses and programs;
• Provides basic instruction on disaster-related topics to regions, state and local authorities
• Participates in the development of national catastrophic planning for all-hazard responses
• Assists in the development of plans, goals, and objectives for new initiatives and programs

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

This announcement is for a position as an IMAT CORE (Incident Management Assist Team, Cadre of Response/Recovery Employee). IMAT CORE employees are full time employees hired to directly support the response and recovery efforts related to disasters. IMATs are the first FEMA personnel deployed to an incident and manage the field-level federal response and early recovery with a primary focus on critical infrastructure stabilization, especially life-saving and life-sustaining efforts. Appointments to IMAT CORE positions may be renewed based upon workload needs and funding availability. Employees are hired under the Robert T. Stafford Act and are excluded from the provisions of title 5, United States Code, governing jobs in the competitive service. They can be hired under a streamlined process instead of a competitive process. After 3 years of continuous service, Stafford Act employees may be granted competitive eligibility to apply for permanent full-time positions at FEMA. This position will be hired into a temporary 2-year, excepted service appointment. Appointments may be renewed based on workload, funding, and supervisory approval.

Conditions of Employment: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Public Trust - High Risk as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs (please visit: Mythbuster on Federal Hiring Policies for additional information). For more information on background investigations for Federal jobs please visit OPM Investigations.

You must be a U.S. citizen to be considered for this position. You must successfully pass a background investigation. Selective Service registration required. You must be able to obtain and maintain a Government travel card Travel will be required. You may be required to be on a 24 hour on-call work schedule during emergency response periods. Please review the Additional Information section for additional key requirements.

Qualifications: All qualifications and eligibility requirements must be met by the closing date of the announcement. To qualify for thisIT Specialist (CUSTSPT) - Service Branch Director Type 1 position at the IT-04 level, you must possess one full year of specialized experience equivalent to at least the IT-03 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following:

• Leading an IT team in an emergency response environment;
• Coordinating the setup or closeout of a facility to ensure communication requirements are identified;
• Interpreting Incident Action Plans (IAP) and identifying resources needed.

Individual Occupational Requirement: In addition to the minimum qualifications described above you must meet the following basic requirements to be considered qualified for this position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience: Require one year of specialized experience at the next lower grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Please read the following important information to ensure we have everything we need to consider your application: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume serves as the basis for experience related qualification determinations, and you must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please use your own words, be clear, and specific when describing your work history. We cannot make assumptions regarding your experience. Are you qualifying based on your work experience? Qualifications are based on your ability to demonstrate in your resume that you possess one year of the specialized experience for this announcement at a comparable scope and responsibility. To ensure