IT Operations Support Admin III – Department Of Technology – (1093)
California Staffing
IT Operations Support Administrator III
The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:
- IT Project Management Office
- Enterprise Application Services
- Cloud Center of Excellence
- IT Operations and Support including the Service Desk and NOC
- City Infrastructure including the Network, Telcom and Data Centers
- Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
- Public Safety Systems and Municipal Broadband Fiber
- SFGovTV Broadcasting Services
- IT Finance and Administration Services
- Emerging Technologies
Why Join Us? Innovative & Impactful Work At DT, you won't just work on IT—you'll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations. Benefits of Working for CCSF:
- Competitive pay, benefits, and retirement options
- Career growth opportunities through training, internal mobility, and subsidized education
- Diverse work environment in a diverse city
- We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance
The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support, this role uses ServiceNow to triage, resolve, and coordinate incidents and service requests—keeping users connected and systems running smoothly. As part of DT's Endpoint Services team, this position leads onboarding efforts for new CCSF departments and helps plan, assist, and manage new technical projects that bring innovation to life. The administrator deploys hardware and software, establishes secure network access, and ensures endpoint compliance while collaborating closely with IT partners, project managers, and security teams. They also provide hands-on user training, develop clear documentation, and champion a seamless transition into DT's technology environment. This is a high-impact role for a problem-solver who thrives on collaboration, innovation, and making technology work for people. Essential duties include, but are not limited to, the following:
- Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies.
- Create a detailed onboarding roadmap tailored to each department's needs.
- Procure, configure, and deploy necessary hardware and software.
- Establish secure network access and ensure compliance with endpoint security compliance.
- Address immediate IT challenges impacting operations.
- Provide foundational training to department personnel on new tools and processes.
- Leads or assists with IT infrastructure and endpoint management projects to ensure reliable, secure, and efficient technology operations.
- Collaborates with other IT teams and departments to coordinate technical project tasks, timelines, and deliverables.
- Prepares reports and maintains records of project progress, configurations, and system changes to support compliance and audit requirements.
- Tests and validates new hardware, software, and configurations as part of technology rollout projects.
- Experience with Microsoft Intune for device provisioning, configuration, and compliance across multiple platforms (Windows, iOS, Android, macOS), and assist administering application deployment, patch management, and endpoint security controls.
Appointment Type: Permanent Exempt (PEX), Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.
Work Location: Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary. Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.
Education: Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND Experience: Three (3) years of experience performing analysis, installation, and technical support in a network environment. Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco's 1090 IT Operations Support Training Program may substitute for the required education.
Desirable Qualifications:
- Strong problem-solving and analytical skills.
- Ability to troubleshoot and resolve hardware and software problems effectively.
- Experience collaborating with cross-functional IT teams (such as network, security, and application support) to troubleshoot and resolve complex technical issues.
- Ability to document detailed and accurate ticket notes, maintain and update knowledge base articles, and create or revise process documentation.
- Strong time management and prioritization skills, with the ability to efficiently handle multiple tickets and service requests in a fast-paced environment.
- One (1) year of experience with Window Server Administration.
- Working knowledge of networking essentials.
- Working knowledge and experience with Microsoft O365.
- Working knowledge and experience with Active Directory.
- Possession of a Valid California Driver's License.
Certifications and Expertise:
- Intune
- SCCM
- Azure
- Tanium
- CrowdStrike
- Active Directory
- JAMF
- ITIL certified
- MAC certification
- ServiceNow
- Ticketing System
Compensation: $50.85 - $63.05 (hourly)/ $105,768.00 to 131,144.00 (annually)
Selection Procedures The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates' job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise. If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.
To find Departments which use this classification, please see: Position Counts by Job Codes and Department FY 2022-23.
Additional Information Regarding Employment with the City and County of San Francisco: