Information Technology Technical Support Supervisor

Information Technology Technical Support Supervisor

Salary: $95,415.36 - $128,582.16 Annually

Location: Los Angeles County, CA

Job Type: Full time

Job Number: C2548C

Department: PUBLIC WORKS

Opening Date: 12/22/2025

Closing Date: 12/30/2025 5:00 PM Pacific

Position/Program Information

Exam Number: C2548C

Filing Period: We will be accepting online applications from Tuesday, December 23, 2025, at 8:00 a.m. Pacific Time (PT) until Tuesday, December 30, 2025, 5:00 PM (PT). All applications must be received before 5:00 p.m. (PT) on Tuesday, December 30, 2025, to be accepted.

Type of Recruitment: We welcome applications from anyone.

With more than 10 million residents, Los Angeles County has the largest population of any county in the nation! As the largest employer in Southern California, with more than 42 diverse departments and over 2,300 different job descriptions, Los Angeles County offers a lifetime of opportunities and careers. We are Los Angeles County Public Works, the largest municipal public works agency in the nation. With more than 4,000 employees, Los Angeles County Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment!

For more information about the outstanding benefits offered by Los Angeles County, please visit: https://hr.lacounty.gov/benefits/

If you have questions about working for LA County, including current open recruitments, tips on crafting a resume or acing an interview, career planning, or any other general information, please visit our website at: https://hr.lacounty.gov/

Essential Job Functions

Supervises technical support staff (e.g., Information Technology Technical Support Analysts).

Provides technical and system access support, and troubleshooting.

Safeguards IT-related equipment and accessories.

Collaborates with a variety of individuals (e.g., customers, departmental managers, section staff, vendors, developers, system administrators, other government agencies, etc.).

Prepares a variety of documents and presentations (e.g., project schedules, progress reports, system requirement documents, migration plans, technical instructions, reports, emails, surveys, etc.).

Provides orientation and/or technical training to various stakeholders (e.g., customers, technical staff, vendors, and management).

Coordinates helpdesk-related projects (e.g., migrations, deployments).

Requirements to Qualify

Option I: Three (3) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization; one (1) year of which must have been in a highly responsible capacity at the level of Los Angeles County's class of Senior IT Technical Support Analyst.

Option II: Four (4) years of experience installing, configuring, testing, troubleshooting, and repairing client computing devices or software in a help desk/desktop support role with a minimum of two (2) years as a senior or lead working in an enterprise corporate environment.

License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class: Physical Class 2 – Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

Examination Content: This examination will consist of TWO (2) parts:

Part I: Multiple choice and/or simulation assessment(s), weighted at 70%, assessing:

• Management Potential
• Working to High Quality Standards
• Responsibility
• Achievement
• Willingness to Learn
• Accepting Others
• Showing Courtesy
• Working Relationships
• Analyzing Information
• Learning Quickly
• Compliance with Rules and Regulations
• Adapting to Change
• Controlling Emotions
• Working Energetically
• Deductive Reasoning

Part II: An evaluation of Training and Experience, weighted at 30%, assessing:

• Professional/Technical Knowledge of desktop/workstation system principles, concepts, and configurations
• Professional/Technical Knowledge of technical information technology troubleshooting methods
• Customer Service

Applicants must meet the Minimum Requirements and achieve 70% or higher on the combined score of Parts I and II in order to be placed on the eligible list.

Transfer of Test Components: If you have taken identical components recently for other exams, your responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.

Test Preparation: We provide study guides and other test preparation resources to help candidates prepare for the employment tests. While the guides may help in preparing for the test, we recommend reviewing all related materials that seem necessary.

Various information can be found on our website at https://hr.lacounty.gov/job-search-toolkit/. The section dedicated to test preparation is "Employment Test Assistance."

Online practice tests are available at https://www.shldirect.com/en-us/practice-tests.

Testing Accommodation: If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov. We require a completed "Request for Reasonable Accommodation" form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.

Eligibility and Vacancy Information: Applicants who passed the assessment(s) are placed on a list for a period of 12 months. We will use this list to fill vacancies in the Department of Public Works as they occur.

Application and Filing Information: We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates. Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed. We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification. We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail:

• brobinson@pw.lacounty.gov
• swang@hr.lacounty.gov
• klent@hr.lacounty.gov
• dcousin