Information Systems Manager (0931) San Francisco Health Service System (ID# 160697)

Information Systems Manager

The position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration and other key HSS enterprise systems. The Information Systems Manager reports to the Chief Operating and Experience Officer and works closely with the Operations Manager, the Chief Financial and Accountability Officer, the Contracts Manager, the Well Being Manager and the Communications Director. This position is responsible for the department's IT infrastructure and for the complex analysis, evaluation, recommendation, development and implementation of major healthcare management programs and functions of the Health Service System.

This position plans, organizes, directs and controls functional and technical work of the PeopleSoft HCM system involving Benefits Administration. Individual tasks include:

• Complete all aspects of regulatory filing such as IRS 1095-C, CMS Part D Creditable Coverage, CMS RxDC reporting.
• Function as the Department Information Security officer (DISO) responsible for completing technology risk assessments, remediating findings, responding to cyber threats, maintaining and testing the business continuity of operations plan.
• Function as Department Preparedness Coordinator (DPC) responsible for maintaining and providing training on the Facility Emergency Plan and the Workplace Violence Prevention Plan.
• Responds to public information requests; conducts eDiscovery related to legal or compliance matters.
• Prepare and verify data accuracy and completeness of highly sensitive datasets prior to release.
• Administer access and configuration of key applications.
• Provides additional support for time critical benefits administration system modifications including drafting development requests, conducting testing, configuring applications and providing post implementation support.
• Review and approve data releases to ensure compliance with HIPAA privacy and security requirements.
• Ensure information security change management processes are followed, review and approved migrations to production environments.

Management responsibilities include:

• Plan, organize, direct and control functional and technical work of the PeopleSoft HCM system involving Benefits Administration. Manage the division's work, projects initiatives and ongoing operational support. Ensure production processes are completed accurately and timely.
• Communicate with the Controller's Office, Sr. Management, Executive Steering Committee, boards, commissions and major stakeholders by providing regular reports; present business needs and system requirements and recommendations for policy action or resolution; and provide reports as requested.
• Oversee department technology and reporting strategy aimed towards streamlining work processes, implementing efficiencies, and making information transparent, understandable and accessible.
• Collaborate with technical experts to develop business goals that align with department's strategic goals and objectives; define and analyze the functional and technical requirements for ongoing system architecture/infrastructure planning and procurement, consistent with maximum efficiency and best practices.
• Collaborate with technical experts to maintain and test a current contingency plan for all technologies and systems to prepare for and mitigate systems failure or recovery from disaster.
• Develop and implement procedures, controls and policies to maintain smooth, effective, and secure systems operations that remain compliant with city cybersecurity policy and practice, administrative, legal, and regulatory requirements.
• Represent the Department and promotes its interests to inter-agency committees and working groups.
• Oversee department IT procurement.
• Perform other duties as required.

All applicants must verify that they meet the following education and experience requirements:

Education: Possession of a baccalaureate degree from an accredited college or university, preferably with major college coursework in management information systems, computer science, information technology, data processing operations, business administration or a related field; AND Experience: Six (6) years of progressively increasing project management experience. This experience must include one (1) year of managing large integrated systems which may have included Human Resources, Benefits and Payroll functions in a complex organization of the six (6) year duration and (3) years of the six (6) years must include experience supervising professionals.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Desirable qualifications include:

• One (1) year of Emergency Preparedness, Response and/or Recovery experience in the area of HCM systems or Payroll Operations.
• Extensive knowledge and experience in managing PeopleSoft Human Capital Management applications.
• Project Management Certification or demonstrated experience in project management.
• Demonstrated strong analytical, planning, and organizational skills and abilities.
• Demonstrated experience interacting with internal and external governmental personnel and outside vendors and contractors.
• Experience with hiring and managing staff at the IT project manager and analyst levels.
• Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff.
• Proven knowledge of human resources, benefits administration, and payroll principles, processes and practices and knowledge of modern organization and performance management methods.
• Experience analyzing and solving complex systems problems and identifying and recommending appropriate solutions.
• Proven ability to interact skillfully and tactfully with all levels of government officials, customers, employees and the general public.
• Skill at demonstrating the highest levels of organizational leadership and management.
• Proven ability to plan, organize and direct work of a diverse group of professional subordinates.

Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Applicants must complete the official application. We review your application, NOT your resume—complete it fully and highlight your relevant experience.

Selection Procedure: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application at a later time.
• Training and Experience Evaluation (T&E) (Weight: 100%) Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience evaluation. The Training and Evaluation questions are designed to evaluate candidates' relative knowledge, skills and abilities in job-related areas.
• Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates.
• Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply: All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.