Inbound Customer Service Representative

Job Posting

Manage a large amount of inbound calls, in a timely manner, while delivering great customer service. Assist scheduling customers with appointments for airbag recalls and provide dealership information. Handle 30-40 inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes. Capture concerns of the customer and properly document calls to create a case. Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance. Work fluidly with team for clear feedback and growth opportunities. Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues. Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism. Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data. Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates. Will use multiple screens, software, and processes to assist customer. Must be available Monday-Friday from 6am-5:00pm as there are various schedules within this timeframe.

Skills: Call center, Customer service, computer navigation, outbound

Top Skills: Call center, Customer service, computer navigation, outbound

Additional Skills & Qualifications: Education: College Degree preferred but equivalent work experience is sufficient. Good decision making skills - must be able to work independently with little supervision. Automotive or dealer experience is a huge plus. Preferred but not required. Must be able to work with a team and on their own. Must be able to type 30WPM minimum. Computer skills. Previous customer service experience.

Experience Level: Intermediate Level

Pay and Benefits: The pay range for this position is $20.00 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: This is a fully onsite position in Chino, CA.

Application Deadline: This position is anticipated to close on Nov 10, 2025.