In - house Technical Support Specialist

In-House Technical Support Specialist

At IEC Services, we are dedicated to delivering exceptional service and experiences to our customers. As a leading provider of commercial and skilled trade service solutions, we take pride in our commitment to quality, innovation, and customer satisfaction. We are seeking a highly skilled and motivated In-House Technical Support Specialist to join our growing team and help us maintain our quality standards in commercial refrigeration/HVAC services. The In-House Technical Support Specialist will be a critical member of our team, by leading and supporting our field technicians through real-time troubleshooting and root cause analysis. This role combines technical expertise in commercial refrigeration and HVAC systems with strong field-tech communication, and customer service skills. This would be an onsite/office position focused on handling various incoming calls from service techs- servicing areas across California. The ideal candidate will serve as the operational backbone of our service teams- handling any incoming calls related to service part issues, refrigeration systems and technical roadblocks.

What You'll Do:

• Support technicians in the field with troubleshooting guidance repair and maintenance of commercial refrigeration systems, including walk-in coolers, freezers, ice machines, and HVAC units.
• Act as a technical escalation point between customers, technicians, and project managers for complex refrigeration and electrical service issues.
• Support dispatch operations with repair estimates and technical advice to meet customer deadlines and service SLAs.
• Observe and report variances on compliance with company standards, safety, and quality expectations.
• Mentor and train service technicians on technical procedures, safety practices, and customer interaction.
• Partner with the Training Facility to support field training, service repair and OSHA education.
• Ensure service calls are documented accurately in company software, including issue details, time of incident, on-site resolution method and any customer communication.

What We Offer Includes:

• Competitive Pay: $45 - $60hr, based on experience.
• Comprehensive Benefits Package
• Company Swag and Uniforms provided.
• Ongoing Career Growth: Opportunities for skill development and advancement in a rapidly growing trade company.
• Schedule: Monday - Friday, with occasional weekend work and overtime as needed

Equal Opportunity Employer Statement: IEC Services is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workforce. All applicants will be considered for employment without regard to age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.