ICG Senior Relationship Support Banker

Senior Relationship Support Banker

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

The Senior Relationship Support Banker is a business line support role that provides operational and credit-related assistance to Relationship Managers, Portfolio Managers, product partners, and compliance teams to support ICG-Banking activities. This role requires advanced credit knowledge, independent judgment, and a high level of accountability to ensure revenue-generating activities are executed effectively while maintaining strict compliance with regulatory and policy requirements. This banker also serves as a mentor and resource for other support bankers, driving consistency and excellence across the team.

Essential Functions:

• Provide advanced support for ICG Banking activities, including covenant tracking/monitoring, review of loan documentation, onboarding of commercial loans, annual reviews, waivers, amendments, and compliance reporting.
• Apply strong knowledge of credit and loan documentation requirements to support monitoring activities, ensuring exceptions and compliance issues are identified, documented, and escalated appropriately.
• Independently manage complex account inquiries, research, and exceptions, ensuring accuracy and timely resolution.
• Actively participate in audits and internal reviews by maintaining organized files, providing requested documentation or information, and ensuring adherence to departmental procedures and controls.
• Maintain accurate and detailed client and compliance records including ordering and tracking flood certifications/codes, appraisals, KYC reviews, and proper approvals as applicable.
• Proactively manage assigned credit portfolios, including monitoring past dues, payments, covenant compliance, collateral, and reporting deliverables.
• Recognize cross-sell opportunities and collaborate with Relationship Managers and product teams to support relationship growth.
• Serve as a subject matter expert, mentoring and training junior support bankers to build skills, knowledge, and consistency across the team.
• Uphold a culture of accountability, ownership, and work ethic—ensuring deadlines, accuracy, and compliance standards are consistently met.

Basic Qualifications:

Bachelor's degree, or equivalent work experience

Seven to ten years of experience in financial services industry

Preferred Skills/Experience:

Strong analytical and problem-solving skills, with the ability to identify discrepancies or exceptions and escalate appropriately.

Strong organizational and time management skills; ability to prioritize under pressure and meet tight deadlines.

Proven ability to work both independently and in a collaborative team environment, demonstrating initiative, ownership, and accountability.

Strong communication skills, both written and verbal, with ability to present findings and influence outcomes.

Proficiency in Microsoft Office and department-specific systems (including nCino).

Versatility with lending/loan servicing platforms; ability to quickly learn and adapt to new systems.

Demonstrated leadership or mentorship experience, training others and fostering development across a team.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).