Guest Services Coordinator

Guest Services Coordinator

We are looking for a Guest Services Coordinator to join our team on a contract basis in Rocklin, California. This role involves providing exceptional support to service teams and ensuring seamless coordination of schedules and communications. The ideal candidate will be organized, adaptable, and committed to delivering outstanding customer experiences.

Responsibilities:

• Coordinate service calls, including new requests and follow-ups, ensuring efficient scheduling across designated areas.
• Monitor service activities and maintain communication with field technicians to address ongoing needs.
• Manage multiple tasks simultaneously, including organizing schedules and planning workflows.
• Oversee dispatch operations and ensure service schedules are maintained accurately.
• Support employee training initiatives to enhance team performance and knowledge.
• Maintain strong communication with customers and team members to ensure service expectations are met.
• Utilize tools and resources effectively to streamline service operations.
• Address scheduling conflicts promptly and ensure smooth resolutions.
• Collaborate with service teams to improve operational efficiency.
• Provide consistent updates and reports on service activities to relevant stakeholders.

Requirements:

• Demonstrated experience in customer service, showcasing strong communication and organizational skills.
• Ability to multitask effectively while maintaining attention to detail.
• Familiarity with scheduling processes, including staff and project coordination.
• Proven ability to train and support employees in a team-oriented environment.
• Open to learning new tools and adaptable to changing processes.
• Strong attendance record and reliability in completing assigned tasks.
• Previous experience in call center or customer service roles is preferred.
• Proficiency in utilizing software tools to enhance job performance.