Guest Services Coordinator

Services Coordinator

We are looking for an organized and proactive Services Coordinator to join our team in Rocklin, California. This is a contract to hire position requiring a candidate who excels in scheduling, customer service, and multitasking. The role involves managing service calls, coordinating schedules, and supporting team members to ensure seamless operations.

Responsibilities:

• Coordinate incoming and follow-up service calls across designated areas, ensuring timely responses.
• Monitor field service activities and provide necessary support to technicians in various regions.
• Manage and maintain ongoing schedules for dispatch and service teams, ensuring efficiency.
• Utilize strong organizational skills to plan and prioritize tasks in a fast-paced environment.
• Assist in training new employees, fostering their development and understanding of company processes.
• Communicate effectively with customers and team members to address inquiries and resolve issues.
• Stay attentive to operational needs and provide solutions to improve workflow.
• Promote collaboration among team members to enhance service delivery.
• Leverage tools and resources to streamline scheduling and communication processes.
• Maintain accurate records and documentation for service calls and schedules.

Requirements:

• Proven experience in customer service roles, preferably in a call center or scheduling environment.
• Strong skills in organization, communication, multitasking, and planning.
• Ability to adapt and learn new systems or tools quickly.
• Demonstrated reliability and excellent attendance record.
• Experience in project scheduling or staff scheduling is preferred.
• Capability to train and support team members effectively.
• Flexible and open to feedback for continuous improvement.
• Proficient in using tools or software to enhance productivity.