Guest Service Lead

Hyatt Hospitality Experience

Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. HYATT house, a new kind of Hyatt where the style's relaxed, and the standards are anything but. HYATT house has reinvented the all-suites hotel with new design and amenities more in step with today's traveler is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. The Guest Service Lead creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. The Guest Service Lead is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.

First contact for guest concerns

Each hotel to set specific options for service recovery

Training of all new Guest Service Agents

Conduct huddles to ensure clear communication of the day's events to all Guest Service Agents

Guest Market inventory and ordering

Conduct property tours for new hires and clients as necessary to assist the Sales department

Oversee group reservations to ensure that they are pre-assigned and pre-keyed

Walk through of public areas and kitchen with follow up report/checklist to management

Act as Manager on Duty in the absence of management

Inventory control of Front Office supplies

City Ledger follow up notices

Expedia/hotels.com billing

Our successful Guest Service Lead demonstrates attributes of a great host by being aware and attentive to our guest's needs. In addition, they create conversations and share a moment thereby making a real connection with our guests.

Qualifications:

High School Diploma or GED

At least six months experience as a Guest Service Agent at Hyatt House preferred

Previous supervisory experience preferred

Completion of all First Place Training Modules

Schedule flexibility - must be able to work any shift

Outstanding customer service skills

Ability to work well with other associates

A desire and the ability to grow into a management role is preferred

Primary Location: US-CA-San Ramon

Organization: Hyatt House San Ramon

Pay Basis: Hourly

Job Level: Full-time

Job: Guest Services

Req ID: SAN034060

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.