Guest Service Agent - Hilton Irvine Orange County Airport

Guest Service Agent

Just a few miles from California's ultimate seaside escape, the Hilton Irvine Orange County Airport offers a friendly workplace environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. The property also provides free meal while on shift, free parking, and dry-cleaning service for uniforms. The team is currently seeking an enthusiastic Guest Service Agent to support by greeting and registering guests and checking guests out of the hotel. The ideal candidate will possess previous experience working in a customer service role, especially within hotel operations, strong communication skills, both verbal and written, and working knowledge of Microsoft Office and Point of Sale (POS) systems. The Guest Service Agent will be responsible for greeting and registering guests, assisting guests with check-out, demonstrating thorough knowledge of hotel information, using up-selling techniques to promote hotel services and facilities, responding to guest inquiries and requests, and resolving issues in a timely, friendly, and efficient manner.

Hilton has been a leader in the hospitality industry since 1919, and today, it remains a beacon of innovation, quality, and success. Hilton looks for demonstration of its Values, including Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Additionally, Hilton seeks the demonstration of key attributes such as Quality, Productivity, Dependability, Customer Focus, and Adaptability. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, and its amazing Team Members are at the heart of it all!