Front Desk Administrative Support - Westwood Children's Health Center

Front Desk Administrative Support

As a Front Desk Administrative Support member, you will provide essential front office assistance to the Children's Health Center clinic in Westwood. We are looking for an energetic and friendly candidate that will deliver an exceptional first point of contact for our patients and their families. Responsibilities include, but are not limited to:

• Patient registration and check-in
• Insurance verification
• Process co-payments
• Appointment scheduling
• Verify referrals and authorizations
• Triage calls

Salary Range: $26.42-37.49 Hourly

This position requires the ability to speak fluently in English and Spanish.

Qualifications Required:

• Bilingual in English and Spanish
• Demonstrated typing skills of at least 45 WPM.
• Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands.
• Demonstrated ability to handle confidential material with discretion.
• Strong problem-solving skills and demonstrated ability to initiate, monitor, and complete tasks, including those not explicitly assigned or intrinsic to achieve specific goals.
• Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.
• Demonstrated attention to detail.
• Demonstrated ability to establish and maintain cooperative working relationships with faculty, staff, Administration, and patients from various social, cultural and economic backgrounds.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
• Ability to maintain composure when confronted with difficult situations and respond professionally.

Preferred:

• Demonstrated ability to operate CareConnect, download reports, documents and labs from patient’s chart.
• Knowledge of the policies and procedures of third party payors, including Medi-Cal and California Children’s Services.
• General knowledge of medical terminology and ICD-10 coding.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.