Foundry Services Customer Experience Engineer

Intel Foundry Client Experience Manager

Intel Foundry is a systems foundry dedicated to transforming the global semiconductor industry by delivering cutting-edge silicon process and packaging technology leadership for the AI era. With a focus on scalability, AI advancement, and shaping the future, we provide an unparalleled blend of an industry-leading technology, a rich IP portfolio, a world-class design ecosystem, and an operationally resilient global manufacturing supply chain. As stewards of Moore's Law, we persistently innovate and foster collaboration within an extensive partner ecosystem to advance technologies and enable our customers to design leadership products.

About the Role

Committing to and ensuring customer-obsessed exceptional service is a cornerstone of Intel's Foundry Business. This position holds the high-priority, high-visibility role of structuring and implementing a best-in-class foundry experience for key existing and new Intel Foundry clients. This role is tasked with providing a superior end to end experience for key accounts, from early engagement through the customer lifecycle. The ideal candidate will be a core part of a team dedicated to integrating and elevating customer perspectives within Intel's internal teams, as well as with external partners and suppliers in the foundry network. This highly cross-collaborative and inter-disciplinary leadership role is responsible for driving seamless alignment between the customer's needs and internal stakeholders including Sales and Marketing, Business Development, Product Planning, Technology Development, High-Volume Manufacturing, Engineering, Finance, Operations, Quality and Reliability and more, to guarantee customer success and maximize customer satisfaction. In addition, this candidate will be required to demonstrate strong business and product acumen alongside technical domain knowledge of the customer's products and services.

In this role, your responsibilities will include but not limited to:

• Offer a premium, personalized interaction for key clients with Intel Foundry, beginning with a simplified integration process.
• Establish a comprehensive suite of customer interaction points, instruments, and procedures to ensure an exceptional experience for every new client utilizing Foundry Services.
• Capture and refine customer specific needs and infuse them into the strategic development of Intel Foundry's service portfolio.
• Collaborate with engineering divisions and partners and manage timelines, project scope, and allocation of priorities and resources across Intel Foundry.
• Determine business process improvements necessary across the key account customers and lead implementation across Intel Foundry.
• Work with Intel Foundry Systems team to implement Foundry Practices in our infrastructure.
• Offer a unified point of contact for all technical inquiries pre- and post-sale for these key strategic initiatives.

Qualifications

Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research. The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study.
• 5+ years of deep semiconductor industry experience including a strong background in technology development, product development or manufacturing.
• Silicon or packaging business /roadmaps/technology experience.
• Prior experience in customer-centric roles in the semiconductor industry.
• Experience driving business or technology transformations, including needs, concepts, and systems.

Preferred Qualifications:

• Post Graduate degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study (Ph.D. or MBA highly preferred).
• Prior experience in customer-centric roles in the semiconductor industry, Intel experience preferred.

Job Type: Experienced Hire Shift: Shift 1 (United States of America) Primary Location: US, Oregon, Hillsboro Additional Locations: US, Arizona, Phoenix, US, California, Folsom, US, California, Santa Clara, US, Texas, Austin

Intel Foundry strives to make every facet of semiconductor manufacturing state-of-the-art while delighting our customers -- from delivering cutting-edge silicon process and packaging technology leadership for the AI era, enabling our customers to design leadership products, global manufacturing scale and supply chain, through the continuous yield improvements to advanced packaging all the way to final test and assembly. We ensure our foundry customers' products receive our utmost focus in terms of service, technology enablement and capacity commitments. Employees in the Foundry Technology Manufacturing are part of a worldwide factory network that designs, develops, manufactures, and assembly/test packages the compute devices to improve the lives of every person on Earth.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Annual Salary Range for jobs which could be performed in the US: $132,810.00-220,120.00 USD The range displayed on this job posting reflects the minimum and maximum target compensation for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.