Field Service Engineer

Field Service Engineer

In this position, as a Field Service Engineer, you'll be the go-to technical expert and trusted advisor for Ford and Lincoln dealerships in your assigned Tech Zone. This is a highly visible, hands-on role where you'll diagnose the toughest vehicle concerns, improve dealership service processes, and help ensure customers have an excellent ownership experience. If you love solving complex technical problems, enjoy being in the field, and are excited by the chance to influence both repair quality and dealership operations, this Field Service Engineer role offers a unique opportunity to make a visible impact every day.

What you'll do...

You'll spend about 4 days per week in Ford and Lincoln dealerships, focusing on three primary areas:

• Routine Dealership Visits & Service Performance
• Technical & Repair Assistance
• Legal, Customer Relations & Dispute Resolution Support

Consultative & Process Improvement Initiatives Beyond repair support, you'll play a key consultative role with dealership leadership:

• Technician Training & Development
• Root Cause & Process Analysis
• Warranty & Service Process Optimization
• Tools, Equipment & Technician Programs

You'll have...

• Bachelor's Degree
• 2+ years of automotive dealership diagnosis and repair experience.
• Ability to attain/maintain Ford Sr. Master Certification within 24 months of hire.
• Valid, unrestricted driver's license.
• Ability to operate manual transmission vehicles.
• Ability and willingness to travel with overnight stays on a weekly basis.
• 2+ years of experience using Microsoft 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint).

Even better, you may have...

• Bachelor's degree in an automotive related field, such as (but not limited to): Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology, Automotive Industry Management
• Ford-specific Automotive Repair Technical Training, including heavy trucks and diesel.
• Automotive Service Excellence (ASE) certifications in one or more of the following: A, C, E, G, H, L, T, X series
• 5+ years of Hands-on vehicle diagnosis and repair experience (dealership or independent), especially with Ford and/or Lincoln brands.
• Proven ability to independently plan, organize, reorganize, prioritize, and problem-solve in a dynamic field environment.
• Strong professionalism and customer-facing skills, including: Service and customer interface experience, Comfort working with dealership leadership, customers, and cross-functional Ford teams

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 5-8. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Requisition ID: 56718