Education Support Specialist

Education Support Specialist

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute - the apex of post-graduate skin and body therapy training - we are on an exhilarating journey of expansion. And you could be a part of this adventure!

The Education Support Specialist plays a key role in delivering an exceptional experience for students, educators, and professional accounts across our 12 Learning Lofts. This position provides administrative, operational, and customer service support to ensure our education programs run smoothly and reflect our commitment to skin health and professional excellence.

Key Responsibilities

• Manage and enter schedules for our 12 Learning Lofts including our National Account Calendars
• Schedule National Account Training sessions for New Open Doors and Dermaplaning
• Respond to Education Guidance Zendesk tickets with professionalism and care
• Check in students for in-person classes and provide onsite assistance
• Support Will Call operations: log daily orders and assist with pickups for employees and accounts
• Oversee Student Store operations: open/close register, process purchases, restock shelves, and maintain cleanliness
• Build lasting relationships with students and accounts by delivering exceptional customer service via phone and in person
• Manage and place Learning Loft classroom orders in internal systems
• Provide general administrative and event support, including pre-shipping materials for certification completions
• Perform additional duties as assigned

What You'll Bring

High school diploma required; prior experience in an administrative role preferred. Excellent organizational and follow-up skills, with the ability to prioritize multiple tasks and meet deadlines. Strong attention to detail and accuracy. Proficiency with Microsoft Outlook, Word, and Excel (advanced beginner level in Excel). Strong written and verbal communication skills. Familiarity with the skincare industry or Dermalogica products is a plus. Comfortable working independently and collaboratively within a fast-moving team environment. Ability to lift and carry up to 25 lbs frequently and 50 lbs occasionally, and stand for extended periods during event support. A genuine interest in skin health and professional education is highly valued. Monday-Friday required at corporate office. Must reside within a 30-minute commute of the Corporate office: 1535 Beachey Pl, Carson, CA 90746.

What We Offer

Competitive Compensation, Medical, Dental, Vision Insurance, Paid Time Off, Monthly Product Allowances, Annual Fitness Reimbursement, 401(k) plus company matching, Life/Accident/Disability insurance, Wellness programs, Paid family leave, Domestic partner benefits, Education/training programs. Thrive in a hybrid work environment (3 days in office).

The expected base salary for this position is base hourly pay rate is $19.00-$20.00. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Dermalogica is an equal opportunity employer committed to fostering an inclusive culture where all employees are valued, supported, and empowered to succeed.