Desktop Support Technician - Redlands CA

Desktop Support

Role: Desktop Support

Increased workload due to new product launch for 1 month worth of support. Time frame for completion: 1 month contract until the end of September 2025.

Description of work to be performed:

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients, and mobile devices
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose, and correct issues
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Skills Technical support, hardware support, software support, Desktop, Windows 10, Troubleshooting

Additional Skills & Qualifications:

• 1 year of experience supporting end-user equipment and telephone equipment
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse environment
• Associate degree, bachelor's degree or vocational training in a technical field of study
• Warehouse experience supporting end-use equipment

Pay and Benefits: The pay range for this position is $30.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Redlands, CA.

Application Deadline: This position is anticipated to close on Aug 26, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.