Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in San Jose, California. This is a long-term contract position that requires a proactive individual with experience in desktop systems, software, and troubleshooting. The ideal candidate will possess strong technical expertise and an ability to collaborate effectively with vendors and internal teams.

Responsibilities:

• Provide comprehensive support for PCs, workstations, and desktop environments, ensuring systems are functioning optimally.
• Manage and maintain Active Directory, including user accounts and permissions.
• Configure, image, and deploy desktop hardware and software, including Windows 10 systems.
• Utilize Microsoft 365 and Azure platforms to enhance productivity and resolve technical issues.
• Administer InTune for device management, ensuring security and compliance.
• Collaborate with vendors to address hardware and software requirements and resolve service-related issues.
• Troubleshoot and resolve technical problems related to desktop hardware and software promptly.
• Assist with imaging processes and ensure compatibility with organizational standards.
• Provide guidance on licensing and server maintenance when required.

Requirements:

• Minimum of 5 years of experience in desktop support or a related technical role.
• Expertise in Windows 10 and desktop imaging processes.
• Proficiency in Active Directory management, including user configuration and security policies.
• Strong knowledge of Microsoft 365 and Azure platforms.
• Experience with InTune for device and application management.
• Ability to collaborate effectively with vendors to resolve hardware and software issues.