Customer Service Specialist

Customer Service Specialist

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

We are looking for an experienced Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities.

Essential Responsibilities

• Purchase order management, order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
• Maintain a high level of data integrity and adhere to department turnaround times.
• Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email, and fax correspondence.
• Administer customer requirements via customer web portals as needed.
• Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
• Review and properly apply purchase order terms and conditions.
• Support Sales and Orders forecast through order, backlog and customer order performance analysis and tracking activities.
• Obtain and report supplier performance/ score card report. Resolve any discrepancies.
• Mitigate customer complaints concerning billing/invoice disputes and services rendered.
• Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills.
• Interface organizationally with all supportive departments as needed to support customer needs.
• Build rapport and promote communication across internal supply chain and drive for issue resolution.
• Promote department objectives and office lean principles.

Position Requirements

• AS/AA degree or equivalent with at least 5 years of customer service experience
• Experience in the aerospace industry
• Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus)
• Ability to understand basic purchased order terms and conditions and closely work with contract department.
• Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
• Must be proficient in Microsoft Office Suite (Word, Excel, and PowerPoint) to prepare spreadsheets, graphs, presentations, and reports.
• Candidate must be and well-organized, multi-tasking, self-starting individual.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

ITT Inc. is an Equal Opportunity employer, including disabled/veterans. Government security rules may restrict certain work to specific individuals based on government criteria.

ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to contactITT@itt.com or call 914.641.2161.

Job Locations US-CA-Valencia