Customer Service Representative

Client Service Representative

If you are a hardworking individual looking to join a team of like-minded people with a passion for excellence in veterinary medicine, VCA Los Altos Animal Hospital is for you! We are seeking an experienced Client Service Representative to join our team of dedicated veterinary professionals at our fast-paced multi-doctor practice located in Long Beach. Our practice provides high-quality care to our patients with a positive, team-oriented work environment. The ideal candidate will be a believer in our mission statement – Your pet's health is our top priority and excellent service is our goal – and will aim to exceed pet owner's expectations with their stellar customer service during every encounter. Each of our CSRs must possess good critical-thinking, problem-solving and interpersonal skills as well as compassion, a positive attitude, dedication and excellent communication skills. Multi-tasking, taking direction and accepting constructive criticism is essential. Punctuality and reliability is expected.

Requirements:

• High school diploma required
• 1-2 years of customer service experience

Salary: $17.00 -$21.00. Salary range is depending on experience and skill level.

Why We Need You:

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions such as greeting clients and patients, answering telephones, scheduling and confirming appointments, placing outbound calls for follow-ups and reaching out to prospective clients
• Requesting medical records and maintaining client and patient accounts accurately
• Presenting and explaining treatment plans and payment options
• Recommending products or services to clients based on pet's needs
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and parasite prevention)
• Managing medical records, charts, reports and correspondence
• Maintaining a clean and well-organized reception area, exam rooms and client-facing areas of the hospital (including removal of animal waste) both inside and outside the hospital

Why You Should Consider Us:

At VCA your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth:

• Enjoy working in a general practice environment where we are lucky enough to build relationships with our clients and patients that span a lifetime
• Enjoy exposure to a diverse and stimulating caseload
• Grow your medical knowledge base with the assistance of our medical team as you work with them to provide our clients and patients with excellent care
• Tap into the expertise of more than 4,500+ doctors – including 600+ boarded specialists
• Sharpen your skills—and even learn some new techniques!
• Growth and leadership opportunities available

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com