Customer Service Representative

Customer Service Representative

We are looking for a dedicated customer service representative for a contract position in Oakland, California. This role involves assisting with collections and account management tasks, providing support to the accounts receivable team. The assignment is expected to last one to two months, with consistent availability required during this period.

Responsibilities:

• Follow up on overdue accounts to ensure timely payments and resolve outstanding balances.
• Process billing for select clients and maintain accurate records of all collection activities.
• Document collection efforts and payment schedules thoroughly to meet deadlines.
• Collaborate with the accounts receivable team to reduce outstanding balances and improve documentation.
• Handle customer inquiries regarding billing issues with attention to detail and efficiency.
• Participate in a pilot project designed to support the accounts receivable department during high-demand periods.
• Conduct outreach to clients via inbound and outbound calls to address payment concerns.
• Adhere to company policies and procedures while managing sensitive financial information.
• Complete one interview with the client team prior to placement.
• Utilize provided tools and systems to track and update account statuses effectively.

Requirements:

• Minimum of 1–2 years of experience in customer service or collections roles.
• Familiarity with call center operations, including handling inbound and outbound calls.
• Strong communication skills for effectively addressing client concerns.
• Proficiency in order entry and maintaining detailed account notes.
• Ability to work independently while meeting deadlines and project goals.
• Experience with billing and payment processing systems is preferred.
• All candidates are required to undergo a pre-employment screening prior to starting.
• Availability to work Monday through Friday during standard business hours.