Customer Service Representative
Customer Service Representative
We are looking for an experienced Customer Service Representative that will be responsible for providing professional, timely, consistent, and efficient customer service to clients, customers, and stakeholders.
Job Responsibilities, Duties & Core Functions:
- Ensure customer issue is resolved from start to finish, following up with various departments and then the customer
- Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
- Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
- Ability to use multiple internal systems during the course of a day to provide quality customer service.
- Provide timely feedback to direct management regarding service failures or customer concerns.
- Mandatory overtime may be requested by management.
- Special projects as assigned.
Requirements:
- Answering Inbound Calls
- Call Center Customer Service
- Customer Service Data Entry
- Email Correspondence
- Inbound Outbound Calls
- Microsoft Excel
- Microsoft Word
- Order Entry
- Schedule Appointments
TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.