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Customer Service Representative
Provide compassionate support to clients and donors through effective call center communication
San Diego, California, United States
Entry Level
11 hours agoBe an early applicant
California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.
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Customer Service Representative
Our non-profit client in San Diego is seeking a compassionate and detail-oriented Customer Service Representative to join their call center team. This position focuses on delivering outstanding support to individuals while furthering the organization's mission to make a positive impact in the community.
Key Responsibilities:
- Answer incoming calls and provide support, information, and assistance to clients and donors
- Handle inquiries with empathy and professionalism, ensuring strong customer satisfaction
- Assist with updating records, processing requests, and documenting interactions accurately
- Resolve issues efficiently while adhering to organizational policies and procedures
- Maintain confidentiality of client and organizational information
- Support outreach activities and assist with special projects as assigned
- Collaborate with team members to meet department service goals
Requirements:
- Previous customer service or call center experience preferred; experience with nonprofits a plus
- Excellent communication skills and a service-oriented attitude
- Strong computer proficiency and attention to detail
- Ability to handle sensitive information and difficult conversations with empathy
- Bilingual abilities are a plus
About California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.