Customer Service Representative

Customer Service Representative

Our non-profit client in San Diego is seeking a compassionate and detail-oriented Customer Service Representative to join their call center team. This position focuses on delivering outstanding support to individuals while furthering the organization's mission to make a positive impact in the community.

Key Responsibilities:

• Answer incoming calls and provide support, information, and assistance to clients and donors
• Handle inquiries with empathy and professionalism, ensuring strong customer satisfaction
• Assist with updating records, processing requests, and documenting interactions accurately
• Resolve issues efficiently while adhering to organizational policies and procedures
• Maintain confidentiality of client and organizational information
• Support outreach activities and assist with special projects as assigned
• Collaborate with team members to meet department service goals

Requirements:

• Previous customer service or call center experience preferred; experience with nonprofits a plus
• Excellent communication skills and a service-oriented attitude
• Strong computer proficiency and attention to detail
• Ability to handle sensitive information and difficult conversations with empathy
• Bilingual abilities are a plus