Customer Service Representative

Customer Service Representative

A growing technology company in Valley Center is seeking a customer-focused customer service representative to support users of a digital platform. This role is ideal for someone who enjoys problem-solving, communicating clearly, and helping customers navigate products with confidence. You will be the voice of the company, delivering high-quality support while building long-term customer relationships.

Key responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot user issues and provide clear, step-by-step solutions
• Document interactions accurately in crm systems
• Escalate complex issues to technical or product teams
• Educate customers on product features and best practices
• Follow up to ensure resolution and customer satisfaction
• Meet quality, response time, and customer satisfaction metrics

Requirements:

• 2+ years of customer service or support experience
• Experience in technology or saas environments preferred
• Strong written and verbal communication skills
• Comfortable navigating multiple systems simultaneously
• Strong problem-solving and time-management abilities
• Professional, patient, and customer-focused demeanor