Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Encino, California. In this long-term contract position, you will serve as the first point of contact for customers, providing exceptional service and support. This role involves managing a variety of customer communications and administrative tasks to ensure smooth operations.

Responsibilities:

• Respond to inbound customer inquiries via phone and email in a detail-oriented and timely manner.
• Provide accurate information and solutions to customer concerns, ensuring a positive experience.
• Handle data entry tasks, including processing orders and updating customer records.
• Manage appointment scheduling and coordinate with relevant departments as needed.
• Utilize VoIP systems to handle calls efficiently and effectively.
• Maintain a high level of accuracy when entering information into Microsoft Excel and Word.
• Collaborate with team members to address and resolve customer issues.
• Monitor and manage email correspondence to ensure prompt responses.
• Support outbound call initiatives when necessary to follow up with customers or gather additional information.
• Uphold company standards for customer service and communication excellence.

Requirements:

• Proven experience in a customer service or call center environment.
• Strong proficiency in handling inbound and outbound calls.
• Familiarity with VoIP systems and other communication tools.
• Skilled in using Microsoft Excel and Word for data entry and reporting.
• Excellent verbal and written communication abilities.
• Attention to detail and accuracy in managing customer records and data.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong organizational and problem-solving skills.