Customer Service Representative

Call Center Rep Customer Service Representative

Join a dynamic call center team providing exceptional customer service in a healthcare environment. As a Customer Service Representative, you will handle a high volume of inbound and follow-up calls, assisting customers with prior authorization inquiries, general questions, and confidential healthcare information. This role requires strong attention to detail, accurate data entry, and the ability to navigate multiple systems efficiently.

Key Responsibilities:

• Handle 50–100 inbound and follow-up calls daily, depending on complexity.
• Provide accurate information regarding prior authorizations and general healthcare inquiries.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Enter customer data with a high level of accuracy and attention to detail.
• Utilize multiple systems and programs to document and update customer interactions.
• Meet performance metrics focused on quality, accuracy, and customer satisfaction.

Required Skills:

• Call Center Experience: Minimum 1 year in a high-volume call center environment.
• Healthcare Knowledge: Familiarity with medical terminology and healthcare processes.
• Customer Service: Strong communication skills and a customer-first mindset.
• Technical Proficiency: Ability to navigate multiple computer systems; minimum typing speed of 30 WPM.

Top Skills:

• Call Center Operations
• Healthcare & Medical Terminology
• Customer Service Excellence
• Data Entry & System Navigation

Qualifications:

• Minimum 1 year of consistent employment in a call center role within the last 2–3 years.
• Stable work history (no frequent job changes).
• Proficient in basic computer applications and typing.
• Strong interpersonal and problem-solving skills.

Assessment Requirements (IKM Tests):

• Typing Test – One Space Version (1 min)
• Call Center – Telephone Skills Assessment

Experience Level: Entry Level – Ideal for candidates looking to grow within the healthcare customer service field.

Pay and Benefits

The pay range for this position is $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego, CA.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.