Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. In this Contract to permanent role, you will play a vital part in delivering exceptional service to our clients by resolving issues efficiently and ensuring customer satisfaction. This position offers the opportunity to work in a collaborative environment while handling inquiries and managing customer relationships.

Responsibilities:

• Handle customer inquiries and issues from initiation to resolution, coordinating with relevant departments and providing timely follow-up.
• Utilize multiple internal systems daily to ensure accurate and efficient customer service.
• Communicate feedback to management regarding service concerns or potential improvements.
• Participate in special projects as assigned to enhance operational effectiveness.
• Respond to inbound and outbound customer calls, ensuring detail-oriented and courteous interactions.
• Process order entries and manage customer accounts, including setup and troubleshooting.
• Address shipping, delivery, and billing inquiries with attention to detail and accuracy.
• Collaborate cross-functionally to ensure seamless service delivery and problem resolution.
• Adhere to mandatory overtime requests when necessary.
• Maintain detailed documentation of customer interactions and resolutions.

Requirements:

• Bachelor's degree in a science-related field preferred; some college coursework accepted.
• 3-5 years of experience in a fast-paced customer service environment, ideally within manufacturing.
• Familiarity with order management systems and Lean Process Improvement philosophy is a plus.
• Strong verbal and written communication skills with excellent attention to detail.
• Proficiency in Microsoft Office Suite and ability to navigate computer systems effectively.
• Exceptional problem-solving and listening skills, coupled with a proactive customer-focused mindset.
• Ability to manage multiple tasks while maintaining accuracy and efficiency.
• Physical capability to occasionally lift or move items up to 25 pounds, as needed.