Customer Service Representative II

Customer Service Representative Ii

Join West Coast Dental Lab - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at WCDL in Hawthorne, CA, for a full-time Customer Service Representative II. The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional Saturday and Sunday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner.
• Process outgoing calls in a timely manner.
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information.
• Analyze remakes by customer and ensure any issues are resolved.
• Magic touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database.
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices.
• Submit new doctors to LMS.
• Responsible for assisting Accounting and Sales with pricing and pricing requests.
• Manage and set up new accounts.
• Customer retention.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor.
• Verbally communicate with all levels of staff-maintaining a positive demeanor.
• Have the ability to take initiative.
• Must have excellent listening skills.
• Must have attention to detail and accuracy.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent.
• Preferred: Experience in a dental environment.

Hazardous Materials or Equipment Used:

• General office equipment.

Physical Requirements:

• Perform tasks at multiple workstations- standing and sitting for extended periods of time.
• Push, pull, lift, and/or carry up to 20 pounds.

Qualifications Behaviors Preferred:

• Team Player: Works well as a member of a group.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations Preferred:

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work.
• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.

Education Required:

• High School or Equivalent or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.