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Customer Service Representative
Manage customer inquiries and order updates efficiently to ensure high satisfaction
Anaheim, California, United States
Entry Level
22 hours agoBe an early applicant
Arkansas Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.
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Customer Service Representative
We are looking for dedicated Customer Service Representatives to join our team in Anaheim, California. In this long-term contract role, you will play a key part in delivering amazing service by managing customer inquiries and ensuring timely updates. This position offers an opportunity to work in a dynamic environment where attention to detail and excellent communication skills are essential.
Responsibilities:
- Respond to inbound calls and address customer inquiries with professionalism and efficiency.
- Process and input customer orders accurately into the system.
- Provide timely updates on order statuses, including shipping delays or changes.
- Maintain and update customer accounts with accurate information.
- Communicate with customers via email to resolve issues and provide updates.
- Schedule appointments and coordinate with relevant departments when needed.
Requirements:
- Proven experience in a customer service or call center role.
- Proficient in handling inbound and outbound calls with a customer-focused attitude.
- Strong skills in data entry and maintaining accurate records.
- Ability to manage email correspondence professionally and effectively.
- Familiarity with Microsoft Excel and Word for documentation and reporting.
- Experience in order entry and managing customer accounts.
- Excellent organizational skills to schedule appointments and prioritize tasks.
- Strong communication and problem-solving abilities to address customer concerns.
About Arkansas Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.