Customer Service Representative

Position Overview

We are seeking a detail-oriented and customer-focused individual to provide exceptional support to our sales department and healthcare professionals. The ideal candidate will have strong data entry skills, purchase order experience, and a proven ability to deliver outstanding internal customer service in a remote environment.

Key Responsibilities

• Phone Support: Respond promptly and professionally to inquiries from sales teams and healthcare professionals via phone, email, and fax.
• Customer Interaction: Engage courteously and accurately to foster positive business relationships.
• Research & Resolution: Investigate and provide answers to sales-related questions, ensuring timely and accurate responses.
• Record Management: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
• Billing & Collections: Determine service charges, collaborate with corporate accounts receivable for payment collection, and arrange billing as needed.
• Reporting: Prepare product or service reports by collecting and analyzing customer information.
• ERP Management: Maintain customer pricing and enter contracts in the ERP system. Implement procedures for accurate inventory records, billing, and replenishment. Manage inventory shelf life and expiry records.

Requirements

Required Experience: Prior remote work experience. Strong data entry skills and attention to detail. Experience with purchase orders and ERP systems. Internal customer service experience. SAP or Oracle ERP experience required.

Technical Skills: Proficiency in ERP systems and Microsoft Office Suite.

Other Requirements: Ability to work overtime, adhere to blackout dates at month-end, and maintain a quiet remote workspace. Schedule Requirement: Must work Pacific Time hours.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.