Customer Service Representative

Patient Service Representative

We are seeking a dedicated and efficient Patient Service Representative who will play a key role in providing exceptional customer service to patients, vendors, insurance companies, and other medical facilities. The ideal candidate will handle a high volume of incoming calls and manage patient appointments effectively.

Responsibilities

• Answer 60-80 incoming phone calls daily to respond to inquiries from patients, vendors, insurance companies, and other medical facilities.
• Provide excellent customer service by properly greeting, listening, assisting, directing, and closing each call.
• Re-schedule patient appointments as required via telephone calls, SMS, or messages received through our Patient Portal.
• Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling in the EMR system.
• Take clear and accurate messages on behalf of patients using an internal communication template.
• Respond to patient questions and needs by editing, canceling, and rescheduling appointments as necessary according to clinic protocols.
• Maintain a good working relationship and effective communication within the department and with other departments for the benefit of the patient.
• Demonstrate knowledge and understanding of SY Health programs and services.
• Adhere to current department productivity and quality assurance requirements.
• Perform other duties as assigned.

Essential Skills

• Minimum of 3 years of experience in customer service, call center, or healthcare setting.
• Fluency in English for both spoken and written communication.
• Exceptional phone manner.
• Excellent interpersonal and communication skills.
• Ability to type 35 words per minute with 90% accuracy.

Additional Skills & Qualifications

• Spanish bilingual preferred.

Why Work Here?

Join a team that values strong communication and interpersonal skills, fostering a collaborative and supportive work environment. We offer opportunities for growth and development within the healthcare industry.

Work Environment

This position is 100% onsite, providing an opportunity to work closely with a diverse team of healthcare professionals. Training schedules align with trainers, transitioning into a standard shift of 10 AM to 6 PM.

Job Type & Location

This is a Contract to Hire position based out of San Ysidro, California.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 17, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.