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Customer Service Representative
Coordinate client printing projects from inquiry to delivery ensuring quality and timeliness
San Diego, California, United States
yesterday
California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.
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Customer Service Representative
Position Summary: As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.
Key Responsibilities:
- Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed.
- Handle incoming inquiries, quotes, and orders via phone, email, and in person.
- Provide knowledgeable guidance on printing options, file requirements, and timelines.
- Manage job progress, provide status updates, and resolve issues promptly.
- Collaborate with internal departments to meet deadlines and exceed client expectations.
- Maintain detailed and accurate client records in the order management system.
- Troubleshoot and resolve customer concerns with professionalism and urgency.
Requirements:
- Previous experience in the print industry is preferred.
- Proven background in customer service or account management.
- Strong understanding of print terminology, file formats, and production workflows.
- Excellent communication and organizational skills.
- Ability to multitask in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Office and familiarity with print management systems.
About California Staffing
Arkansas Staffing appears to be a government-associated entity focused on workforce development and employment services within the state of Arkansas.