Customer Service Representative

Customer Service Representative

Position Summary: As a Customer Service Representative at ABC Imaging, you will be the primary point of contact for our clients, ensuring their printing needs are met with professionalism, accuracy, and efficiency.

Key Responsibilities:

• Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed.
• Handle incoming inquiries, quotes, and orders via phone, email, and in person.
• Provide knowledgeable guidance on printing options, file requirements, and timelines.
• Manage job progress, provide status updates, and resolve issues promptly.
• Collaborate with internal departments to meet deadlines and exceed client expectations.
• Maintain detailed and accurate client records in the order management system.
• Troubleshoot and resolve customer concerns with professionalism and urgency.

Requirements:

• Previous experience in the print industry is preferred.
• Proven background in customer service or account management.
• Strong understanding of print terminology, file formats, and production workflows.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office and familiarity with print management systems.