Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Roseville, California. This is a long-term contract position that offers the opportunity to provide exceptional service and build lasting relationships with clients. The ideal candidate is detail-oriented and committed to delivering outstanding customer experiences.

Responsibilities:

• Respond to customer inquiries promptly and effectively, ensuring satisfaction and resolution of issues.
• Manage and maintain accurate customer records in compliance with organizational policies.
• Collaborate with internal teams to ensure seamless preplacement processes, including background checks and necessary documentation.
• Guide customers through timekeeping systems and assist with related questions or concerns.
• Ensure compliance with company standards by completing required forms such as I-9 and W-4.
• Coordinate with relevant teams to facilitate onboarding and resolve any preplacement challenges.
• Provide clear and accurate information regarding company policies and procedures to customers.
• Support the sales team by linking customer information into Salesforce and ensuring data accuracy.
• Maintain a detail-oriented approach while handling sensitive client information and adhering to confidentiality standards.
• Actively participate in team meetings and training sessions to stay updated on company practices.

Requirements:

• Previous experience in a customer service role, demonstrating strong communication and problem-solving skills.
• Ability to manage time effectively and handle multiple tasks in a fast-paced environment.
• Proficiency in using customer management systems such as Salesforce.
• High attention to detail and commitment to accuracy in handling client documentation.
• Familiarity with preplacement processes, including background checks and drug screenings.
• Strong organizational skills and ability to work collaboratively with cross-functional teams.
• Knowledge of timekeeping systems or willingness to learn and adapt.
• Understanding of confidentiality requirements and ability to handle sensitive information responsibly.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.