Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Irvine, California. This contract to permanent position offers an exciting opportunity to engage in meaningful customer interactions while supporting a company committed to improving safety in the workplace. The ideal candidate will bring a proactive approach to solving customer issues and a commitment to delivering exceptional service in a fast-paced environment.

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly and with great attention to detail.
• Utilize multiple internal systems to ensure accurate and efficient service delivery.
• Follow up with internal teams and customers to ensure that issues are resolved from start to finish.
• Provide timely feedback to management about potential service failures or customer concerns.
• Assist with order management, including new customer setups, shipping, and delivery tracking.
• Collaborate with cross-functional teams to troubleshoot and resolve customer issues effectively.
• Participate in special projects and initiatives as assigned by management.
• Handle data entry tasks with high attention to detail, ensuring accuracy in all records.
• Respond to customer correspondence, including emails and phone calls, in a timely and detail-focused manner.
• Work occasional mandatory overtime as requested by management.

Requirements:

• Bachelor’s degree in a science-related field preferred, or equivalent relevant experience.
• 3-5 years of experience in a demanding customer service environment, ideally within manufacturing or order management.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Strong problem-solving skills and the ability to handle complex customer issues.
• Excellent verbal and written communication skills with a focus on customer satisfaction.
• High attention to detail and accuracy, especially in data entry and record-keeping.
• Ability to collaborate effectively within a team and across departments.
• Familiarity with Lean Process Improvement philosophy is a plus.