Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. This long-term contract position offers a hybrid work schedule, combining remote and in-office days. The ideal candidate will play a crucial role in managing rental applications, ensuring accuracy, and delivering exceptional service to both internal teams and customers.

Responsibilities:

• Process incoming rental applications with a high level of accuracy and attention to detail.
• Verify the completeness and correctness of application information.
• Update and maintain customer accounts in internal systems as required.
• Liaise with internal departments to address inquiries and resolve issues efficiently.
• Respond to customer questions and concerns through email, phone, and other communication channels.
• Schedule appointments and coordinate with applicants to ensure smooth processing.
• Handle data entry tasks to maintain organized and accurate records.
• Support weekend operations remotely when necessary, adhering to the established schedule.
• Assist in maintaining compliance with company policies and procedures throughout the application process.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Minimum of three years of experience in credit processing or a related field.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Strong organizational skills with the ability to produce accurate work under tight deadlines.
• Exceptional problem-solving abilities and adaptability when faced with new challenges.
• Ability to thrive in a fast-paced environment while managing multiple tasks simultaneously.
• Detail-oriented approach and excellent communication skills.
• Proven ability to work effectively under supervision while maintaining flexibility and cooperation.