Customer Service Manager

Customer Service Manager

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Under the general direction of the Shop Manager, incumbent will be responsible for all aspects of the customer service and client relations functions within the regional shop. Essential duties and responsibilities include overseeing the customer service department, serving as the primary point of contact for all customer service inquiries, sales, and escalations. Additionally, the role involves monitoring jobs in production and communicating with managers regarding special instructions, proofs, and shipping information. The incumbent will also contact clients with questions regarding specifications and/or questions of job submitted, track production jobs from start to delivery, and follow up with clients and/or the Major Account Manager to ensure projects were completed to their satisfaction. Furthermore, the position requires coordinating the customer service workforce to maintain contact with clients to drive future business, providing price quotes for clients on special orders as needed, and performing other duties as assigned. Education, experience, and skills required include a high school diploma or equivalent work experience, 3 – 5 years direct customer service or related experience, superior customer service ability and experience in working with clients both over the phone and in person, stellar creative problem solving skills, highly developed organizational ability, ability to work well in a fast-paced environment and head multiple projects simultaneously without losing focus, and ability to speak knowledgeably regarding company capabilities and make recommendations based on client needs.