Customer Service Coordinator

Customer Service Coordinator

We are looking for a detail-oriented and empathetic Customer Service Coordinator to join our team in Redondo Beach, California. This contract to permanent position involves assisting individuals and families during their corporate relocations, ensuring smooth transitions through services such as discard and donation coordination or unpacking and organizing. The role includes up to 8 weeks of paid training to familiarize the selected candidate with our systems, service offerings, and network of contractors and employees.

Responsibilities:

• Coordinate relocation services by assigning resources, such as organizers or haulers, and ensuring all job requirements are communicated effectively.
• Manage schedules and proactively address changes with relocating families, service teams, and corporate partners.
• Collaborate with primary coordinators at relocation management companies and moving partners to exchange updates and critical job information.
• Review and verify contractor invoices for accuracy, preparing comprehensive billing packages for submission.
• Address service-related issues promptly, working with team leaders and managers to ensure quick resolution.
• Evaluate and provide feedback on service providers' performance after each job to maintain quality standards.
• Respond to occasional customer and vendor inquiries during evenings or weekends as needed.
• Maintain accurate documentation and communication throughout the relocation process.
• Perform additional duties to support operational efficiency and customer satisfaction.

Requirements:

• Minimum of 1 year of experience in customer service or a related field.
• Strong problem-solving skills and the ability to address issues effectively.
• Demonstrated empathy and ability to assist customers during stressful situations.
• Proficiency in Microsoft Excel, Word, and email correspondence.
• Experience with answering inbound and outbound calls with attention to detail.
• Ability to manage schedules and appointments efficiently.
• Comfortable working in a fast-paced environment and collaborating closely with coworkers.
• Strong attention to detail and accuracy in data entry and documentation.