Custodial Services Manager

Custodial Services Manager

This announcement has been amended to reflect changes with the application deadline. Applicants who already applied need not to reapply. The application deadline has been extended to December 29, 2025. This is a Position-Based Test conducted in accordance with CSC Rule 111A. Specific information regarding this recruitment process is listed below:

Application Opening: December 15, 2025

Application Deadline: Apply immediately. Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. PDT on Monday, December 22, 2025, December 29, 2025.

Compensation Range: $134,576- $171,834

Recruitment ID: PBT-0922-159779

Working at SFO: San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area's largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines. As an enterprise department of the City & County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity. SFO is more than an airport - we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience. Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.

Under general direction, the Custodial Services Manager assists the Custodial Services Director in managing the operations of the general services units, and in that manager's absence, has full responsibility for coordinating, and implementing program planning and defining the organizational direction of the Airport's Custodial, Window Cleaning, and Food Services Unit as well as determining staffing needs, resource allocation and recognizing future resource needs. This position must plan projects, evaluate programs, write reports, assist Custodial Services Director with staffing and budget projections and monitor expenditures for general services operations. This position interfaces with all managerial levels within the Airport, other City departments, as well as outside agencies, and represents the Custodial Service Section in meetings involving policies, procedures and administrative systems. This position also performs other duties as required.

You are excited about this opportunity because you will:

• Support Custodial Director in coordinating & implementing established Airport environmental services and sustainability practices including but not limited to solid waste disposal; comprehensive recycling; green chemical program; purchase and use of environmentally preferable tools and equipment; and outreach programs to tenants, airlines and passengers.
• Assist in coordinating the work of various general customer services including custodial services, window cleaning and food services operations; enforce established policies and institute corrective measures; coordinate and direct a comprehensive in-service training program.
• Assist in developing and recommending staffing patterns, job content, and workload, develop standards and performance criteria for service operations, analyze work methods to maintain and improve service level.
• Initiate and maintain contacts with other Airport divisions, Airport tenants, public, private agencies, labor organizations, vendors and the general public, investigate, analyze and respond to complaints and take appropriate action, exchange information or explain service procedures and regulations; resolve conflicting operational needs.
• Assist in the identification, development and implementation of goals, objectives and policies related to general customer service operations; direct the allocation of resources to meet goals within budgetary confines and adjust operational plans to meet new operation duties while continuing to address defined goals.
• Review specifications for proposed construction or improvements and make recommendations which will facilitate the maintenance and improve the appearance, safety and sustainability of those facilities and accommodate the public.
• Conduct routine inspections of service areas for quality assurance and compliance with safety and sustainability standards.
• Collaborate with other Airport sections and City & County departments to support coordinated service delivery; assist in resolving operational issues that affect custodial services.
• Support planning efforts by implementing operational procedures and service improvements in alignment with broader organizational goals; help identify resource needs and adjust staff deployment accordingly.
• Review and submit requisitions for custodial supplies and equipment; ensure appropriate inventory levels and cost controls are maintained.
• Assist Custodial Director in drafting memo correspondence to communicate custodial performance, staffing updates, and service concerns to management, staff, and service contractors.
• Performs other related duties as assigned.

Nature of Work Position requires physical effort including frequent walking and standing of 3 to 6 hours a day; ability to use computer on occasional basis to create reports, memos and to prepare other documents. Employees will be required to work the day, swing and/or graveyard shift, weekends, holidays and overtime.

Education: Possession of a baccalaureate degree from an accredited college or university.

Experience: Three (3) years of verifiable professional experience working in custodial services units or a related field.

License and Certification: Possession of a valid California (Class C) driver license. Education Substitution: Additional work experience as described above may fully substitute for the required degree on a year-for-year basis for up to 4 years. One year of experience is equal to 30 semester units/45 quarter units.

Desirable Qualification:

• Experience in training and instituting a program of sustainable/environmental practices for cleaning professionals.
• Work experience in contracts, budgeting, labor relations, timekeeping, monitoring timesheets and tracking vacation holiday records as the supervisor/manager in charge of an operational section or charged with janitorial operations in large public facilities.
• Experience in purchasing janitorial and/or facilities equipment and supplies for a large janitorial, food service or window cleaning operational unit.
• Experience with administering or assisting in the administration of multiple multi-million-dollar operation budget.
• Managerial or supervisory experience working in an operational unit with several hundred custodial, window cleaning and/or food service employees.
• Experience working in an operational unit where you were required to prepare and serve disciplinary documents recommending suspension or termination of an employee's tenure.

Notes: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

VERIFICATION Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Basic Supervisory Written Examination (Weight 40%) Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. The Basic