Coordinator Non - technical Customer Support - Ecommerce Experience

Coordinator Customer Support

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

The Coordinator Customer Support (eCommerce) for Beckman Coulter Diagnostics is responsible for handling incoming external/internal customer emails, providing product information, processing orders and resolving order management issues. This position is part of Client Services and will be an on-site role located in Brea, CA or Mississauga, Ontario. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the eCommerce team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to ensure accurate billing and shipments. Timely follow up and feedback provided for all customer issues. If you thrive in a multifunctional, fast paced, customer focused role and want to work to build a world-class Client Services organization—read on. In this role, you will have the opportunity to:

• Receive electronic orders for processing, tracking, trouble-shooting and overall order management
• Respond to a high volume of electronic client inquires in a timely manner
• Analyze, review, and process customer requests for order replacements and credits via email
• Exhibit your clear understanding of the order process, warehouse distribution cycle ending with billing the client
• Participate in specific offline projects and daily operations activities

The essential requirements of the job include:

• High school diploma or GED
• Bilingual in English & French
• 2+ years' experience in Customer Service

It would be a plus if you also possess previous experience in:

• Experience with ORACLE, EDI, or KOFAX (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)
• MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience
• Professional telephonic and written etiquette with a customer-centric mindset to support our customers in laboratories, purchasing staff at hospitals at all levels within procurement

The hourly range for this role is $26.00 -$29.00/hour USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.