Computer Support Specialist

Computer Support Specialist

Hourly pay: $35/hr Worksite: Leading university (Stanford, CA 94305 - Onsite) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 30 hours/week, 7 Month Assignment

A leading university is seeking a Computing Support Analyst. The successful candidate will serve as the first point of contact for technical support, triaging and addressing a wide range of IT requests, including A/V, computer, networking, and mobile issues, while ensuring resolution or proper escalation. The company offers a great work environment!

Computer Support Specialist Responsibilities:

• Triage and respond to IT support requests via tickets, walk-ins, and messages.
• Troubleshoot and resolve issues related to A/V equipment, Windows and Mac computers, mobile devices (iPhone/Android), and basic networking.
• Provide on-site support for events and meetings.
• Own each request through resolution or escalate when needed.
• Document issues and solutions clearly in the ticketing system.
• Deliver excellent customer service and communicate professionally with users.
• Collaborate with team members and contribute to process improvements.

Computer Support Specialist Qualifications:

• 2+ years of relevant experience or a combination of education and relevant experience is highly preferred.
• CompTIA A+ certification is a plus.
• Experience supporting audio/video systems in event spaces and conference rooms.
• Experience with supporting various computing and mobile operating systems like Windows, Mac OS, Linux, iOS, and Android.
• Experience with troubleshooting hardware issues on desktops/laptop computing devices and mobile devices like phones and tablets.
• Experience supporting and troubleshooting cloud services like Microsoft Office 365 and Google Workspaces.
• Experience working in a higher education environment.
• Experience using ticketing systems like ServiceNow.
• Ability to work on multiple projects with varying, strict deadlines.

Computer Support Specialist Shift:

9:30 AM to 4 PM