Community Services Assistant I - II

Community Services Assistant I-II

Applications are available online beginning Friday, October 24, 2025, through 4:30 PM, Friday, November 7, 2025. Salary information: Grade I -$24.358 - $33.254 hourly Grade II -$26.498 - $35.856 hourly.

Examples of duties include performing non-sworn, service-oriented duties related to law enforcement, responding to non-emergency calls for service, preparing police reports, and disseminating information to the public. Responds to non-emergency calls for service including, but not limited to, home/auto burglaries, non-injury traffic collisions, parking violations, and noise complaints, utilizing a department vehicle; prepares the crime, incident and traffic collision reports not requiring the expertise of a sworn officer; operates a variety of office and field equipment including two-way radio, computer systems, and telephones; provides information to residents and visitors including Police Department procedures, crime reporting protocols, and available services; maintains accurate records and prepares routine reports; coordinates with City personnel to address reporting requirements; assists with traffic control operations; may provide or assist with training for City personnel; may perform audits on call-for-service reports; may enforce parking control ordinances; may testify and present evidence in court and performs other related duties as required.

Requirements to file include one (1) year of experience involving a substantial amount of public contact requiring tact and discretion in dealing with others or one (1) year of education in criminal justice, social service, or a closely related field from an accredited college or university. A valid motor vehicle operator's license is also required. Willingness to work an irregular schedule, including nights, weekends, overtime, and/or holidays may be required for some positions. Positions in the Police Department require the ability to pass a thorough background investigation.

Knowledge, skills, and abilities required include knowledge of principles and practices of law enforcement, knowledge of customer service principles and public relations techniques, ability to communicate effectively orally and in writing, ability to deal tactfully with the public, ability to deescalate conflict, ability to read and comprehend written material, ability to learn to interpret and apply local, state, and federal policies, procedures, laws, and regulations, ability to learn to understand, access, and accurately interpret information from various law enforcement computer systems, ability to organize tasks simultaneously, ability to interpret and apply policies, procedures, and laws pertinent to the position, ability to operate office equipment including computer equipment, specialized software applications/programs, and assigned equipment; and ability to preserve confidentiality of sensitive materials.

Desirable qualifications include bilingual skills in Khmer, Spanish, and/or Tagalog for some positions. The City of Long Beach is committed to equity and inclusion and will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. This position is eligible for local hiring preferences and veterans preference points.

Employee benefits include medical and dental insurance, life insurance, retirement plan (PERS), paid vacation, personal holidays, and sick leave, deferred compensation, credit union membership, free bus transportation, flexible spending accounts, free employee parking, and paid parental leave.