Client Services Coordinator

Client Services Coordinator

A well-established organization is seeking a highly organized and service-oriented Client Services Coordinator to act as the operational hub between clients and internal teams. This role is perfect for someone who excels at coordination, communication, and delivering a consistently high-quality client experience.

Position Overview: The Client Services Coordinator ensures that client requests are handled efficiently, documentation is accurate, and communication flows seamlessly across departments. This role plays a critical part in maintaining client satisfaction and long-term retention.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries and service requests
• Coordinate client onboarding, documentation, and ongoing service needs
• Maintain accurate client records in internal systems and databases
• Liaise between clients and internal teams to ensure timely delivery of services
• Prepare client-facing materials, reports, and correspondence
• Track service requests, deadlines, and follow-ups to ensure resolution
• Support account managers and leadership with administrative coordination
• Assist with process improvement initiatives to enhance client experience
• Uphold confidentiality and compliance standards

Requirements:

• Associate's or Bachelor's degree preferred
• 2–4 years of client services, customer success, or administrative experience
• Strong attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Professional demeanor with strong interpersonal skills
• Proficiency in Microsoft Office and CRM or client management systems