Client Service Representative

Client Service Representative

VCA Windsor Animal Hospital, 6422 Old Redwood Hwy, Santa Rosa CA is looking for a Client Service Representative to join our team. The pay range for this position is $19 - $23/hour, full-time. We are open Monday-Friday 8am to 6pm and Saturday 8am to 5pm. Our ideal candidate would have at least 1 year of CSR experience, be able to multitask efficiently, have compassionate communication skills, be confident in their ability to provide exceptional client service for a busy veterinary practice and is excited to be part of a cohesive team dedicated to upkeeping a happy and healthy hospital culture. This role requires the abilities to:

• Provide exceptional client service such as offering warm hospitality, answering and managing up to 6 lines of telephone calls, text messages, email as well as in person visits with compassionate communication.
• Placing calls to clients, receiving and relaying messages, and communicating clearly and courteously with the doctors and veterinary staff.
• Managing electronic medical records, reports, and correspondence.
• Scheduling and confirming appointments.
• Presenting and explaining fees as well as processing payments.
• Provide information and education on our services, wellness plans, and treatment options.
• Take on projects or additional duties as directed by the leadership team.
• Maintenance/housekeeping of the reception area and lobby.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.