Case Manager - Safe Family Services

Case Manager

San Diego Youth Services seeks a Case Manager in the Safe Family Services (SFS) to be based in San Diego. This is a full-time & non-exempt position reporting to the SFS Program Manager.

San Diego Youth Services has helped improve the lives of more than 780,000 homeless, runaway and vulnerable youth since its beginning in 1970. We provide safe places to live and long-term solutions through shelter, foster homes, community centers and housing to more than 28,000 youth every year at 100+ community and school locations.

Through prevention, early intervention and treatment, we also help youth before they need higher levels of care or become homeless. We aim to:

• Meet the basic needs of youth
• Create positive connection
• Help youth develop life skills
• Promote overall health and well-being

SDY has a staff of approximately 250 employees and 80 volunteers working across San Diego County and an annual budget of approximately $24 million.

Hiring for our Safe Family Services Program offers supportive services to Transition Age Youth (TAY), ages 18-24 years old, currently in an SDYS program, who have, historically, or are currently experiencing domestic violence.

The Case Manager will provide comprehensive trauma-informed advocacy services with the CSEC Response Team through the Safe Family Services Program, including, but not limited to, working in collaboration with Child and Family Wellbeing, and other community agencies in addition to providing services to youth who are adolescents and Transitional Aged Youth who have experienced commercial sexual exploitation, human trafficking, and/or Domestic Violence as well as experiencing housing insecurity.

The Case Manager is responsible for screening intakes, providing intake assessments, creating a service plan in partnership with the youth, providing crisis intervention, facilitating prevention and intervention groups, conducting outreach activities, providing advocacy, housing navigation and assisting in the day-to-day programmatic functioning. Essential functions include:

• Provide support services that include accompanying youth to meetings/appointments/court; case management services around stabilization (i.e., housing, employment, education, health, etc.); outreach activities, crisis intervention, and referrals as applicable. Provide transportation when needed.
• Maintain accurate and timely documentation, data collection and contract compliance of records including file reviews.
• Conduct emergency and/or immediate outreach in collaboration with Child and Family Wellbeing to prospective service partners in a variety of community settings (Polinsky, Group Homes, Juvenile Hall, In-home, Community Partners, etc.); screen prospective service partners for eligibility to enter program. Triage with CSEC Response Team Coordinator for needed services.
• Assist in the development and maintenance of group curriculum and facilitate groups.
• Ensure coordination of care by communicating with Probation Officer, CWS Social Workers, Health Care Providers, Therapist, Natural Support Systems, Parents/Families, etc. to gain knowledge of service-partners and how to best ensure their success.
• Ability to be on-call. On call shifts will be determined based on staffing and are subject to change.
• Provide intensive 24hr follow-up on all referrals.
• Engage youth in services for up to 90 days or longer, depending on client need and linkage to long-term resources, of intensive short-term case management.
• Provide outreach and training to increase community awareness.
• Knowledgeable or willing to be trained in tenant-landlord laws, Fair Housing Laws, and the Transitional Housing Misconduct Act.
• Seek out new partnerships with low-income housing providers.
• Provide transportation when needed.
• Perform other duties as assigned.

Requirements and qualifications:

• Bachelor’s degree in social work or related field or 2-5 years’ experience working with high-risk clients, preferably adolescents and Transitional Aged Youth who have experienced commercial sexual exploitation, human trafficking and/or Domestic Violence.
• Preferred lived experience through being a Survivor of victimization such as human trafficking, domestic violence, sexual abuse or experience as a former foster youth.
• Bi-Lingual in Spanish preferred.
• Experience in crisis intervention, group facilitation, documentation, and case management preferred.
• Must possess excellent oral and written skills.
• Work well autonomously and with multi-disciplinary team.
• Willingness to develop or possess working knowledge of trauma-informed care.
• Must have or be willing to be trained 40-hour Domestic Violence counselor training, Campbell Danger Assessment, Mental Health First Aid, Seeking Safety, and Motivational Interviewing (MI) training courses.
• Must be computer literate in Microsoft Outlooks, Word and Excel.
• Valid CA driver’s license, good driving record and willingness to use own properly insured vehicle on the job (mileage reimbursed).
• Maintain certification in CPR and First Aid.

Physical requirements:

• The ability to bend at the waist, kneel, or crouch to assist youth.
• The ability to communicate information and ideas so others will understand, to exchange accurate information and make presentations.
• The ability to lift and carry 20 pounds-lifting furnishing items, materials, and equipment to execute lessons and presentations.
• Able to observe details at a close range and interpret the information (such as reading), prepare, and review a variety of documents related to activities of the youth and to be able to monitor youth activities.
• Sitting or standing (stationary position) for extended periods of time.
• Traversing extended lengths to move around campuses.
• Potential exposure to physical injury from aggressive behavior.

SDYs expectations:

• Adhere to and uphold the rigorous standards of SDYS as mandated by its mission, purpose, guiding principles and standards of quality.
• Maintain confidentiality and privacy standards of service partner protected health information and other applicable information and material in accordance to agency and center policies, and applicable regulations and laws including HIPAA.
• Welcome and support SDYS volunteers and assist them in accomplishing their services whenever applicable.
• Effectively communicate with people from diverse backgrounds and experiences.
• Recognize, nurture, and learn from strengths in co-workers.
• Maintain warm, welcoming and safe work environments.
• Possess flexibility to accomplish job responsibilities in several work environments, whether it be from home, on the road, or in an office.
• Employment is subject to required clearances which include tuberculosis test, fingerprinting, background checks, and drug testing.

Salary Range: $21.00 – 23.00/hour

To apply, please send resume and cover letter through job posting on SDYS website. SDYS offers a comprehensive benefits package to full-time employees that includes generous PTO, personal holidays, health, vision, dental, life insurance, parental leave and a 403(b)-retirement plan with matching contribution. SDYS is a Public Service Loan Forgiveness (PSLF) employer.

All are welcome at San Diego Youth Services. As an organization working to meet the basic needs of youth, create positive connections, help youth develop life skills, and promote overall health and well-being, SDYS believes its practices and actions must reflect the highest level of commitment to access, equity, and social justice. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our members invest in their work represents not only part of the SDYS' culture, but the SDYS' reputation and achievements as well. SDYS remains open to feedback from all communities it touches and knows that input from those with direct experience of issues will make the SDYS more effective in achieving its goals. SDYS is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Auxiliary aids and services are available upon request to individuals with disabilities. In compliance with the Immigration and Nationality Act as amended, all new employees must verify their eligibility to work in the United States.