Business Support Engineer

Business Support Engineer

Summary: We are looking for an engineer to play a key role in providing technical and engineering support to Meta's partners and clients globally. You will work with a global team of Business Support Engineers to provide proactive and reactive support for partner issues and integrations, while partnering with our diverse cross-functional teams to ensure a high quality for our products and a satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments. As a Business Support Engineer at Meta, you will be given the opportunity to specialize in one of our key business areas across Ads, Business Messaging, Telecommunications and Fintech, and combine your experience of proven customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers.

Responsibilities

• Deploy Meta Products at Scale
• Manage Technical Relationships
• Technical Integration Support
• Proactive and Reactive Technical Support
• Performance Monitoring and Communication
• Documentation and Support
• Feedback and Communication

Minimum Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 2+ years of experience in software engineering, support engineering, reliability engineering or related field
• Bachelor's degree in Computer Science, Engineering, or related technical field experience
• Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management
• Experienced in one or more of the following areas: communicating with diverse audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment

Preferred Qualifications

• Currently has, or is in the process of obtaining a Master's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS, etc.)
• Experience in configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
• Experience with large scale enterprise system development
• Experience in the payment processing and/or banking industry and an understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)

Public Compensation: $109,000/year to $165,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity: Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.