Bilingual Spanish Customer Service Specialist

Bilingual Call Center Representative (Spanish/English)

Location: San Diego, CA (Fully In-Office to Start)

About the Organization: We are proud to partner with a wonderful organization in San Diego that is deeply committed to serving its community and making a positive impact in the lives of others. This organization values compassion, inclusion, and exceptional customer care, and is seeking team members who share those same values.

About the Role: The Bilingual Call Center Representative will support a high-volume inbound call center, assisting both English- and Spanish-speaking customers. This is a contract-to-hire opportunity ideal for individuals who are passionate about customer service, want to make a difference, and are looking to grow into a long-term role. You will serve as a trusted point of contact, providing clear information, guidance, and support while ensuring every caller feels heard and valued.

Work Schedule & Location:

• Fully in-office for the first 6 months
• Opportunity to transition to a hybrid schedule after the contracted period based on performance and business needs

Key Responsibilities:

• Handle a high volume of inbound calls in both English and Spanish
• Provide accurate, empathetic, and professional customer support
• Assist callers with questions, concerns, and service-related needs
• Clearly document all customer interactions in internal systems
• Follow call center policies, procedures, and quality standards
• Escalate complex issues as needed while maintaining a positive experience
• Collaborate with team members in a fast-paced, mission-driven environment

Requirements:

• Qualifications:
• Bilingual in English and Spanish (required)
• Previous call center or customer service experience preferred
• Strong verbal communication and active listening skills in both languages
• Ability to manage high call volumes while maintaining service quality
• Comfortable working fully in-office during the initial contract period
• Reliable, professional, and customer-focused
• Passion for helping others and contributing to a meaningful mission

Why This Opportunity?

• Work with a respected and impactful organization in San Diego
• Contract-to-hire role with long-term career potential
• Opportunity to truly make a difference in the community
• Supportive, team-oriented work environment
• Path to a hybrid work schedule after the contract period