AVP, Business Systems Support

The Opportunity

The AVP, Business Systems Support role works with system/business users, cross-functional IT personnel and vendors to implement and facilitate system administration and/or technology and software solutions. Role requires ability to capture business needs and configure system attributes to meet business needs. Role will assist in planning, managing, designing, documenting, and implementing projects. Position will be required to support administration of various applications, including support for some functions required to be performed after hours or on an on-call basis. Performs all duties in accordance with the Company's policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

How You'll Make a Difference

Support system administration tasks and coordinate with vendors for assigned systems and applications under guidance from senior team members as needed. Assist in facilitating communication between business users and IT/vendors during software deployments. Help gather, review, and prioritize business requirements, escalating complex needs to senior staff as appropriate. Work with business experts to document and clarify basic business needs and requirements. Draft and update business requirements and system impacts, focusing on process flow under supervision as needed. Use tools such as Visio to assist in creating flow diagrams illustrating business workflows or system processes, with oversight. Collaborate with the Project Management department to support the preparation of functional specifications and ensure they are written accordingly. Assist in developing and executing test cases, following established procedures. Participate in User Acceptance Testing during software implementation of new developments or modifications, as part of the SDLC process, with direction from senior team members. Help maintain key project documents to support compliance with government, regulatory, and audit expectations. Provide support for business system processes and interfaces, including routine tasks and contributing to process improvements. Adhere to established application support standards and ensure supported applications follow SDLC guidelines. Assist in planning and coordinating system upgrades and releases. Follow the Change Management Process and assist with submitting Requests for Changes. Monitor the Incident Case tracking tool for assigned cases and provide initial support, escalating as needed. Participate in the Annual Disaster Recovery exercise for assigned applications. Support technical studies to assess business systems requirements and provide input on potential solutions. Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type. Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct. Performs other duties and projects as assigned.

What You'll Bring

3-5 years of experience in Business / Systems Analysis is required. Bachelor's degree in Information Systems, Computer Science, or related field or equivalent experience is required. Previous experience supporting banking systems is required. Experience providing customer service to end-users preferred. Experience using incident management system to document and resolve issues. Experience working with external vendor solutions and parties. Working knowledge and understanding of all environments involved with the Business Unit applications, which includes network, server infrastructure, application analysis, and database. Ability to work at most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment. A strong understanding of the Bank's SDLC Process. Ability to work independently with very little supervision. Strong verbal and written communication skills are required due to the high interaction with the various business units, vendors and other IT resources. In addition, the development of documentation of procedures for ongoing support, and managing and mentoring application support resources are also key functions of the position. Good working knowledge of the Bank's Change Management Process.

How We'll Support You

Financial Security: You will be eligible to participate in the company's 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

Salary Range

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Equal Opportunity Employer

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. Equal Opportunity Employer PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.