Aviation Operations Manager

Operations Manager Position

ABM is currently hiring for an Operations Manager position in Aircraft Cabin cleaning, this role will cover locations in San Diego, Santa Ana, Ontario, and Burbank, California. The ideal candidate will oversee operations across multiple accounts, ensuring service excellence and client satisfaction. Pay: $68,640/year. The pay listed is the salary rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. Schedule: 9:30 PM to 6:00 AM. Overnight hours.

Specific Duties / Essential Job Functions:

• Responsible for administering and/or implementing policies, systems, programs, processes, procedures, and/or plans throughout the locations within the station. Monitor and maintain staffing levels with the assistance of the local Human Resources Department.
• Responsible for audits to ensure compliance with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities.
• Accommodate increased/decreased client staffing requests.
• Foster deep and meaningful relationships with our client representatives.
• Visit our clients frequently to discuss outstanding issues, concerns, and opportunities.
• Inspire and motivate others to do well.
• Ensure we meet financial targets through effective scheduling and time management.
• Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.
• Deliver world class training programs that ensure your team members remain attentive to each passenger's personal needs.
• Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.
• Manage daily schedules.
• Maintain communication with Supervisors to maintain optimum staffing levels.
• Effectively coach, counsel, and discipline employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Miscellaneous duties as assigned.
• Manage cabin cleaning operation and be able to give directions to over 60 employees.
• Be able to hold employees accountable while following ABM policies and procedures.

Experience: 1 year of management experience required. Prior Cabin cleaning experience preferred. Overall: Must be 18 years of age or older. Must submit to and pass a drug screen. Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.