Associate Director, Oncology Patient Support Operations

Strategic Program Leadership

Co-lead the design, development, and execution of innovative patient services strategies to support the successful commercial launch and lifecycle management of oncology therapies. Define long-term program vision, ensuring services are scalable, sustainable, and differentiated in a competitive market.

Operational Oversight

Provide strategic oversight of core patient support programs, including hub services (benefits investigation, prior authorization, appeals), free trial programs, co-pay assistance, and patient assistance programs.

Vendor Partnership and Governance

Build and lead high-impact relationships with external vendor partners, holding them accountable for excellence in service delivery, compliance, and innovation. Establish governance frameworks, performance scorecards, and continuous quality improvement initiatives.

Performance Monitoring and Insights

Establish KPIs and dashboards that provide actionable insights into patient engagement, program utilization, and service quality. Present strategic analyses and recommendations to senior leadership, shaping key business decisions.

Patient-Centric Mindset

Act as an advocate for the patient, helping ensure services are designed and delivered with empathy and effectiveness.

Process Improvement

Co-lead the identification and implementation of process enhancements that streamline operations, strengthen compliance, and elevate the patient and provider experience. Partner cross-functionally to ensure improvements are scalable and aligned with long-term business strategy.

Cross-Functional and Enterprise Collaboration

Serve as the enterprise subject-matter expert for patient services, aligning programs with access, marketing, compliance, legal, IT, and analytics. Influence brand and market access strategies by integrating patient insights and access data into decision-making.

Compliance and Quality Assurance

Ensure that all aspects of patient services programs meet regulatory and legal requirements, including HIPAA and company policies.

Financial Stewardship

Co-lead patient services budget planning, forecasting, and ongoing management, including vendor contracts and pass-through costs.

Leadership

Lead case escalations with a patient-first mindset, modeling Corcepts values in decision-making and execution.

Operate in a Manner Consistent with Corcept Values

Uphold Corcepts key principles by driving collaboration, embracing possibilities, following the data, and leading by doing, ensuring all initiatives align with the company’s ethics and patient-first principles.

Preferred Skills, Qualifications and Technical Proficiencies

Demonstrated success leading patient support programs (hub operations, co-pay, free trial, bridge programs), from launch through maturity. Previous success supporting key patient services such as hub operations, co-pay, patient assistance (PAP) and free trial programs. Proven ability to drive vendor relationships and build strategic partnerships. Solid understanding of reimbursement processes and patient access challenges in the U.S. healthcare system. Creative problem-solving mindset to mitigate customer escalations. Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. Executive presence and exceptional communication skills; ability to represent Patient Services to senior leadership, external partners, and field teams. Experience with tech-enabled access solutions, such as digital platforms, portals and patient support web sites as well as SMS enabled patient engagement programs and telephony solutions. Strong knowledge of relevant healthcare compliance and regulatory standards. Brand marketing, field sales or other customer-facing experience preferred. Ability to thrive in a fast-paced, dynamic environment. Ability to travel up to 25%, including corporate headquarters, vendor sites, and field team meetings.

Preferred Education and Experience

10+ years of experience in pharmaceutical patient support services, with at least 4+ years in an oncology setting strongly preferred.

The pay range that the company reasonably expects to pay for this position is $167,800 - $222,000; the pay ultimately offered may vary based on legitimate considerations, including geographic location, job-related knowledge, skills, experience, and education. Applicants must be currently authorized to work in the United States on a full-time basis. Corcept is an Equal Opportunity Employer.