Applications Support Manager

Applications Support Manager

Insight Global is seeking to hire an Applications Support Manager for one of the largest wholesale distribution companies in the United States. You will be an integral member of the IT team providing support to the existing ERP system (Apprise) in addition to helping lead an integration of Microsoft Business Central in the future. This is a great opportunity to join a growing team in the industry.

Essential Functions:

• Respond within SLA to user requests that come in via phone, ticketing system and email.
• Act as customer advocate, researching, troubleshooting, and pushing for thorough resolution of issues in as timely a manner as possible.
• Provision login accounts and IT resources for all newly hired employees as instructed by HR.
• Troubleshoot application and reporting issues with documentation for escalation.
• Document and summarize interactions with end users accurately for tracking and reporting purposes.
• Managing Application Support Administrator, to include coaching and development.
• Coordinate with Application Development Team for modifications or new application.
• Act as Subject Matter Expert for Apprise Application for integrations.
• Where applicable, provide suggestions for process and procedure improvement.
• Efficiently research issues encountered and effectively apply the resolution.
• Work with infrastructure, database, and development personnel on projects and special initiatives.
• Complete multiple simultaneous projects in a timely manner.
• Escalate issues to other teams within the IT department when required.

Other Functions:

• Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager.
• Communicate plans, progress, and issues in a timely manner.
• Coordinate tasking among peers from a shared work queue.
• Maintain and operate core business applications, and services.
• Work with third party vendors and service providers.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Identify trending issues and recommend changes or improvements.

The position is hybrid and will be based in Benicia, CA. In office days are on Tuesday, Wednesday, and Thursday. Remote other days except as needed for special meetings or events. Limited travel and may require extended hours, including evenings or weekends.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources.

Skills and Requirements:

• 3+ years of experience support an ERP system and being the SME of the application/system.
• MUST has experience at a wholesale distribution, manufacturing, or CPG company.
• Strong troubleshooting skills for ERP system issues, technical and non-technical.
• Excellent communication skills and a go-getter mentality.
• Ability to learn a new ERP system quickly.
• Experience with Apprise or Microsoft Business Central.
• Experience with any WMS.