Analyst II, RWD Delivery Support & Education - Remote Eligible

Analyst II, RWD Delivery Support & Education

Company: Norstella

Location: Remote, United States

Employment Type: Full Time

About Norstella:

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need. Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle—and get the right treatments to the right patients at the right time. Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:

• Citeline – accelerate the drug development cycle
• Evaluate – bring the right drugs to market
• MMIT – identify barrier to patient access
• Panalgo – turn data into insight faster
• The Dedham Group – think strategically for specialty therapeutics

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

The Role: Analyst II, RWD Delivery Support & Education

The Analyst II, RWD Delivery Support & Education, is a critical customer-facing role responsible for driving adoption, usability, and value realization from our real-world data (RWD) products, platforms, and associated services. This role acts as a bridge between technical teams and end users—supporting clients through education, issue resolution, and guidance to ensure the successful delivery and application of RWD in support of business and analytic goals.

Responsibilities:

• Customer Enablement & Support
• User Education & Onboarding
• Data & Platform Guidance
• Quality & Reliability Assurance
• Product & Service Optimization
• Knowledge Management
• Cross-functional Collaboration

Qualifications:

• Degree in life sciences or related fields (e.g., data science, bioinformatics, computer science, health economics, epidemiology, biostatistics, health services). Master's degree preferred; Bachelor's degree accepted with requisite experience.
• 2 - 4 years of experience in outcomes research, health economics, epidemiology, or consulting for life sciences companies.
• Understanding of RWD, including lab, EMR, claims, and SDoH data assets
• Ability to work collaboratively in a team environment, as well as independently with minimal supervision
• 1 - 2 years of experience querying large real-world data databases; intermediate level SQL proficiency preferred
• Demonstrated analytical, organizational, problem solving and structured communication skills
• Strong problem-solving skills with attention to detail
• Entrepreneurial spirit, drive, and work ethic

Location: Remote US

Our Guiding Principles for success at Norstella:

• Bold, Passionate, and Mission-First
• Integrity, Truth, and Reality
• Kindness, Empathy, and Grace
• Resilience, Mettle, and Perseverance
• Humility, Gratitude, and Learning

Benefits:

• Health Insurance
• Provident Fund
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk

The expected base salary for this position ranges from 1,250,000 to 2,000,000 INR. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [email protected].